At latiendadeelectricidad.com, we strive to ensure that your purchases arrive in perfect condition. However, we know that sometimes unforeseen events may arise during transportation. If you find that your order has arrived damaged or tampered with, we want you to know that we are here to fix it. Stay calm, and together we will find the best solution.

🤝 First steps

We understand the frustration that can come with receiving a damaged order. Our commitment is to resolve your situation in the most efficient and satisfactory way possible.

Contact Us: The first thing you should do is contact our customer service team. You can do this by sending an email to info@latiendadeelectricidad.com or through our contact form below.

📝 Needed information

Order Number: Provide your order number. This will help us quickly locate your purchase details and speed up the process.

Description of Damage: Briefly explain to us what has happened and which product is affected. Don't worry about the technical details, just describe to us what you see.

📸 Attach an Image

Photograph of Damage: If possible, attach an image of the damaged product. A photograph can be of great help to better understand the extent of the damage and facilitate the process with the transport company.

Importance of the Image: This image will allow us to evaluate the damage more effectively and take appropriate measures to solve the problem.

🔍 Review process

Once we have received your message and image, our team will carefully review the information. We will keep you informed every step of the process. Our goal is to resolve the incident quickly and to your complete satisfaction and we will find the best solution.

🔄 Possible Solutions

Product Replacement: If the product is damaged, we will send you a replacement as soon as possible.

Refund: If you prefer a refund, we will manage it using the same payment method you used for your purchase.

Flexibility in the Solution: Our team will evaluate each case individually to offer the solution that best suits your needs.

🤗 Our Commitment

At latiendadeelectricidad.com, your satisfaction is our priority. We understand that setbacks are a part of online shopping, but our team is dedicated to making your experience as positive as possible, even when things don't go as planned. Remember that we are here to help you.